FAQs

1. What is Albion Lightning?

Albion Lightning is your trusted online store offering premium-quality products designed to enhance your daily lifestyle. We focus on customer satisfaction and fast, reliable service.

2. Do you ship internationally?

Currently, we only ship within the United Kingdom.

3. How long does shipping take?

Order Cutoff Time: 2:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

Order Handling Time: 1-3 Business days (Monday-Friday) 

Transit Time: 4-7 Business days ( Monday-Friday)

4. What are the shipping costs?

We offer free standard shipping on all orders within the UK.

5. Can I change or cancel my order?

We process orders quickly, so if you need to make changes, please contact us within 1 day of placing your order at support@albionlightning.co.uk Once shipped, orders cannot be changed or cancelled.

6. What is your return policy?

We offer a 30-day return policy from the delivery date.

Return shipping cost: Customers will be responsible for paying the return shipping cost

For return instructions, contact: support@albionlightning.co.uk

7. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email. You can use that link to monitor your delivery status.

8. I received a damaged or incorrect item. What should I do?

We’re sorry for the inconvenience. Please email us within 48 hours of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund.

9. How can I contact customer support?

You can reach our team at:

Company Name: Petti Store
Commercial register number: 84134321
VAT number: NL003916785B69
Address: Bachlaan 29, 3261 WB Oud-Beijerland, Netherlands
Email: support@albionlightning.co.uk
Phone: +31 6 83796343
Business Hours: Monday-Friday: 9:00 AM - 6:00 PM  (GMT+01:00) Central European Standard Time (Amsterdam)
Order Cut-off Time: 2:00 PM  (GMT+01:00) Central European Standard Time (Amsterdam)